Returns must be in the original box and unused condition. Please email firstname.lastname@example.org to return your order and receive a shipping label via email. Attach the return label to your original CoolCabana box and drop it to a UPS store. If you opt to return, given the size/weight of the product, $50 per item will be deducted from any refund to cover the shipping costs each way. For orders during Nov and Dec 2023 you must return your item before 5pm EST on January 5th 2024 to be eligible to return your item.